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    Privacy Policy

    Privacy Policy

    This Privacy Policy explains how STILLE FORM STUDIO SAGL collects, uses and protects the personal data of individuals who visit the website stilleform.ch, contact us, request a quotation, place an order or use the services available on our website.

    Personal data is processed in accordance with applicable Swiss data protection legislation, in particular the Swiss Federal Act on Data Protection (FADP).

    Data Controller

    STILLE FORM STUDIO SAGL
    Planaterrastrasse 8
    7000 Chur
    Switzerland

    Email: info@stilleform.ch
    Phone: +41 78 607 13 69

    Personal Data We Collect

    Depending on how you use our website and the services you request, we may collect the following personal data:

    • first and last name;
    • email address;
    • telephone number;
    • billing and/or delivery address;
    • information relating to orders and payments;
    • information relating to quotation requests;
    • details regarding requested decorations, customisations or events;
    • communications submitted through contact forms, email or other communication channels;
    • technical information relating to the use of the website, such as IP address, browser type, device used and technical access data.

    Personal data is processed only to the extent necessary to provide our services, process orders, organise deliveries and decoration setups, respond to customer enquiries, comply with administrative and legal obligations, and ensure the proper and secure operation of the website.

    Orders, Purchases and Quotation Requests

    When you place an order or make a purchase through our website, or request a quotation, we use the information you provide in order to:

    • process and manage your request;
    • prepare the products or services ordered;
    • customise the requested decorations;
    • organise delivery or setup;
    • communicate with you regarding your order or service;
    • issue invoices and other administrative documents;
    • comply with legal and accounting obligations.

    Data is retained for as long as necessary to fulfil the contractual relationship and thereafter for the period required by applicable legal, tax and accounting obligations.

    Payments

    Electronic payments made through our website may be processed by external payment service providers, in particular Stripe.

    When you make a payment through Stripe, the information required to process the transaction is transmitted to the payment service provider.

    STILLE FORM STUDIO SAGL does not store complete credit or debit card details on its own website.

    The processing of data by the relevant payment service provider is also subject to that provider’s own terms and privacy policy.

    Cookies and Similar Technologies

    Our website uses cookies and similar technologies that are necessary for the proper operation of the website and online shop.

    Technically necessary cookies may be used, for example, to:

    • manage the shopping cart;
    • maintain the user’s session;
    • store certain preferences;
    • ensure the security and proper functioning of the website.

    Depending on the services and features enabled on the website, additional cookies or technologies provided by third parties may also be used.

    Where required by applicable law, cookies and technologies that are not strictly necessary are used only after the user has given consent.

    Cookie preferences may be changed or withdrawn through the cookie management tools available on the website, where applicable.

    Instagram Content and Social Media

    Our website may display or integrate content from Instagram, a service provided by Meta Platforms. In particular, our website may display content and posts from the Instagram profile of STILLE FORM STUDIO SAGL.

    Depending on the technical method used to integrate such content, certain technical data, such as your IP address and information about your browser or device, may be transmitted to Meta Platforms when the content is loaded or when you interact with it.

    If you are logged into your Instagram account at the same time, Meta may be able to associate certain interactions or website visits with your user account, in accordance with its own terms and privacy policies.

    The processing of data by Instagram and Meta Platforms is subject to the respective providers’ privacy policies.

    Where required by applicable law, external content or tracking technologies that are not strictly necessary are activated only after the user has given consent.

    External Services and Service Providers

    For the operation of our website and online shop and the provision of our services, we may use external service providers, for example for:

    • hosting and technical infrastructure;
    • management and operation of the website and online shop;
    • payment processing;
    • communication services;
    • IT security;
    • technical services and maintenance;
    • content or features provided by external platforms.

    These service providers receive or process personal data only to the extent necessary to provide their respective services or as permitted under applicable law.

    Where personal data is processed outside Switzerland, we take appropriate measures, where required, to ensure an adequate level of data protection in accordance with applicable legislation.

    Links to External Websites

    Our website may contain links to third-party websites or platforms, such as Instagram, Facebook or other external services.

    If you leave our website through such links, the processing of your data by those websites or platforms is governed by their respective privacy policies.

    STILLE FORM STUDIO SAGL is not responsible for the processing of personal data carried out by third-party websites or platforms.

    Disclosure of Data to Third Parties

    STILLE FORM STUDIO SAGL does not sell the personal data of its customers or website visitors.

    Personal data may be disclosed to service providers, partners or other third parties only to the extent necessary to:

    • process orders and payments;
    • carry out deliveries or provide the requested services;
    • operate the website and its technical infrastructure;
    • comply with administrative, tax and legal obligations;
    • protect our rights where necessary.

    Data Security

    We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration or disclosure.

    Where applicable, data transmitted through our website is protected by a secure and encrypted connection.

    Despite the security measures taken, no transmission of data over the Internet can be considered completely risk-free.

    Data Retention

    We retain personal data only for as long as necessary for the purposes for which it was collected or for as long as required by applicable legal, tax and accounting obligations.

    When personal data is no longer required and there is no legal obligation to retain it, it may be deleted or anonymised.

    Your Rights

    Within the limits of applicable law, you have the right to request information about the personal data we process and, where appropriate, to request its correction, deletion or other measures provided for by law.

    To exercise your rights or for any questions regarding the protection of your personal data, please contact us at:

    info@stilleform.ch

    Changes to This Privacy Policy

    STILLE FORM STUDIO SAGL reserves the right to amend or update this Privacy Policy when necessary, for example due to changes in legislation, technology or the services used on the website.

    The version of the Privacy Policy currently published on this website shall apply.

    Last updated: 21 August 2026